Privacy Policy

Mockly is an AI interview practice application that lets users record spoken interview answers, receive feedback and analytics, upload CVs for tailored coaching, and access premium features through a subscription.

We collect the following categories of personal data:

We use your personal data to:

• Create, authenticate, and manage your account
• Provide AI-powered interview practice, feedback, and analytics
• Generate tailored interview questions based on your CV and practice goals
• Store and display your interview history and progress
• Process and manage your premium subscription access
• Communicate with you about your account, support requests, or important service updates
• Improve our app, prompts, reliability, features, and user experience
• Protect the service, prevent abuse, and maintain security

We do not use your personal data to train our own AI models. Where AI services are used, we send relevant inputs, such as transcripts or CV text, to our service providers so they can generate feedback, summaries, and coaching responses.

Where UK or EU data protection law applies, we process your personal data under the following legal bases:

• Contract: To provide the Mockly service, including account access, interview practice, saved history, analytics, and premium features.
• Consent: For optional features such as microphone access, audio recording, and CV uploads.
• Legitimate Interests: To improve the app, maintain security, troubleshoot issues, prevent abuse, and respond to support requests.
• Legal Obligation: Where we must process or retain information to comply with applicable laws.

We do not sell your personal data. We may share limited data with service providers that help us operate Mockly.

• Authentication Providers: Firebase Authentication, Apple Sign In, and Google Sign In for secure account access.
• Database & Storage: Google Firebase, Firestore, and Firebase Storage for storing account data, app data, and user-generated content.
• Backend Hosting:Railway for hosting Mockly's application API and server-side services.
• AI Services: OpenAI for transcription, analysis, feedback, and generation of interview coaching responses.
• Subscription Management: RevenueCat for managing premium entitlements and subscription status.
• App Store Payments: Apple App Store for processing in-app purchases and subscriptions.
• Support & Communications: Email services used to respond to support requests and user messages.

These providers are only allowed to process data as needed to provide their services to us. They are not permitted to sell your personal data.

Mockly offers optional premium features through auto-renewable subscriptions. Payments and subscriptions are processed by the Apple App Store and managed using RevenueCat.

We do not collect or store your full payment card details. We may receive subscription status, entitlement status, product identifiers, renewal status, and purchase-related metadata so that we can provide access to premium features.

Subscription cancellation, renewal, refund, and billing settings are managed through your Apple ID and the Apple App Store.

Audio recordings are captured only when you use the interview recording feature and grant microphone permission. Audio may be uploaded to Mockly's backend and processed by AI or transcription service providers to create transcripts, feedback, and analysis. You can stop recording at any time.

Where possible, raw audio is used for transcription and analysis rather than long-term storage. Transcripts, feedback, scores, and interview history may be stored so you can review your progress inside the app.

When you upload a CV, we process the file to extract relevant information such as your education, skills, projects, experience, and achievements. This information is used to generate tailored interview questions and coaching. You can replace or delete your saved CV profile from within the app.

We retain your personal data for as long as needed to provide Mockly and meet legal, security, or operational requirements.

• Account Data: Kept until you delete your account or request deletion.
• Interview Sessions, Transcripts & Feedback: Kept until you delete your account or request deletion, unless we need to retain limited records for legal or security reasons.
• Audio Recordings: Processed for transcription and analysis. Raw audio is not intended to be kept longer than necessary to provide the feature.
• CV Files: Processed to create a CV profile and replaced or deleted when you remove or replace your CV profile.
• CV Profile Data: Kept until you delete your CV profile, delete your account, or request deletion.
• Support Communications: Kept for up to 24 months unless a longer period is required to resolve a dispute, comply with law, or protect the service.
• Subscription Records: Kept for as long as needed for billing, entitlement management, fraud prevention, and legal or accounting obligations.

After the applicable retention period, data is securely deleted, anonymised, or de-identified where appropriate.

We use reasonable technical and organisational measures to protect your personal data, including:

• Encryption of data in transit
• Secure authentication methods
• Access controls that limit who can access user data
• Server-side checks for sensitive features
• Security monitoring, debugging, and reliability checks

No system is completely secure. You should use a strong password, protect access to your account, and avoid sharing sensitive information unnecessarily.

Some of our service providers may process data outside the United Kingdom or European Economic Area, including in the United States and other countries where our providers operate.

Where required, we rely on appropriate safeguards such as standard contractual clauses, equivalent protections, or service provider commitments designed to protect personal data.

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Portability: Receive your data in a portable format where applicable.
• Restriction: Ask us to limit how we process your data.
• Objection: Object to certain processing based on legitimate interests.
• Withdraw Consent: Withdraw consent where we rely on consent, such as optional microphone or CV upload features.

To exercise these rights, contact us at appmockly@gmail.com. We will respond within the timeframe required by applicable law.

If you are based in the UK and are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO).

You can delete your account from within the Mockly app by going to Profile > Account > Delete account.

When you delete your account, we delete or anonymise personal data associated with your account unless we are legally required to keep certain records, such as limited billing, fraud prevention, security, or legal records.

Deleting your account does not automatically cancel an active Apple App Store subscription. You must manage or cancel subscriptions through your Apple ID subscription settings.

Mockly is not intended for users under the age of 16. We do not knowingly collect personal data from children under 16. If we learn that we have collected personal data from a child under 16, we will take reasonable steps to delete it.

If you believe a child has provided personal data to Mockly, please contact us at appmockly@gmail.com.

Our website may use cookies or similar technologies to operate the site, understand basic usage, and improve the experience. Our app may use SDKs or similar technologies for authentication, subscriptions, diagnostics, analytics, security, and feature delivery.

You can manage cookies through your browser settings. Device-level permissions, such as microphone access, can be managed through your device settings.

Mockly is distributed through the Apple App Store. Apple has its own privacy policy and terms that govern how it processes App Store, payment, and device-related data.

Mockly also uses third-party service providers such as Firebase, Railway, OpenAI, and RevenueCat. These services may process data according to their own privacy policies and contractual commitments.

Our app or website may contain links to third-party services. We are not responsible for the privacy practices of websites or services that we do not control.

We may update this Privacy Policy from time to time. If we make material changes, we will update the date at the top of this page and, where appropriate, notify you through the app or by other reasonable means.

Your continued use of Mockly after changes are posted means that you acknowledge the updated policy.

If you have questions about this Privacy Policy or how Mockly handles personal data, contact us: